Refund and Returns Policy

Delivery Information:

For urgent orders it is always recommended to call us directly on 01202 392999 to check stock and availability, 9 times out of 10 we can process the order, there is an add charge for express delivery but it depends on your requirement.

All deliveries are subject to stock and availability and are normally sent out within 1-5 working days from order, so if place the order on the weekend it will be processed on the Monday. ( Unbranded items only )

Please note that delivery times are not guaranteed. Delivery will be made to the delivery address specified when you complete the order.

Sometimes a signature is required at the point of delivery. By placing an order with Simply Hi Vis Clothing UK you are authorising us to accept a signature from another person on your behalf.

Goods supplied within the majority of the UK will be delivered within 3 working days (for Standard delivery) or next day (for Next day delivery) subject to orders being received before 12 noon. Areas of exception are Scottish Highlands and UK offshore islands.

Printed & Embroidered orders:

Production timings, all orders are normally produced & delivered within 7-10 working days from order payment/Artwork Sign off. The production times can very dependent on order size  & complexity of the order subject to status.

An 24hr/48hr express order print/embroidery production service is available at an added extra cost, restrictions do apply contact us for details.

Where a delivery date cannot be met, notification will be sent to you with a contact request to arrange a new delivery date.  We cannot be held responsible for delays in receipt of goods due to unforeseen circumstances by carriers.  Other shipping and delivery arrangements can be made, please contact our Customer Services team on 01202 392999 for further details.

Returns Information:

We endeavour to supply only the highest quality products and believe you will be delighted with your clothing. However, if the product is defective in any way, it can be returned to us following the steps outlined below.

If you’ve changed your mind about your purchase then you can return it within 28 days of receipt in its original condition and with proof of purchase. This means it needs to be unused and still in its original packaging which is in good condition, allowing it to be resold. This excludes any items that have been *personalised These products can only be returned if they are faulty or not as described.

The customer is liable for sending items back we recommend you use a tracked service, responsibility for items while in transit. Once the item has been recevied the item will be inspected for refund.

Refunds are processed within 1-3 working days of recepit of goods – We do not keep any payment information for security reasons so we will need payment information to process the refund.

Garment sizes are approximate and are for guidance only Simply Hi Vis Clothing UK shall not be held responsible for incorrect fitting once the Customer has specified the sizes required.

All bespoke / customised – embroidered & printed garments are deemed personalised with any form of bespoke or company logos & text is deemed non-returnable unless the garment is faulty.

Embroidery mistakes on delivery: If the customer has proof read the design and accepted the artwork the customer is fully is liable for the mistake – we can send you a replacement order at full order value, corrections may be liable for artwork and set charge for mistakes that the customer has accepted.


A 20% restocking fee will be charged on all orders as per our Terms of Business


Returns Address :  Simply Hi Vis Clothing UK, 729 Christchurch Road, Bournemouth, Dorset, BH7 6AQ.  Tel 01202 392999

Need More help?

Call 01202 392999 or contact us at  for questions related to refunds and returns.